Shipping policy

Every Luke Zion Jewelry order is packed by hand and shipped with tracking. Here's how your order gets to you and what to expect along the way.

Order Processing

You'll receive an order confirmation email right after checkout, so please double-check your email address before placing your order.

Orders are normally packed and shipped within 1–3 business days, Monday through Friday, excluding weekends and holidays. Processing time is separate from carrier transit time. Delivery estimates begin once the carrier accepts and scans the package.

Once your order is on its way, you'll receive a shipping confirmation email with your tracking information.

Where We Ship

We ship to the United States, Canada, and the United Kingdom. U.S. orders normally ship USPS Ground Advantage or USPS Priority Mail. We may use a different carrier or service when the destination, order value, or delivery requirements call for it.

Shipping Addresses

Like a lot of small businesses, we've dealt with attempted fraud and package theft. To keep orders secure, we ship to verified residential addresses and to USPS P.O. Boxes in the United States.

• Include your full apartment or unit number if your address has one.
• P.O. Boxes are available for U.S. orders. Canada and U.K. orders require a street address.
• Your billing address and shipping address need to match.

To the extent permitted by law, Luke Zion Jewelry is not responsible for delays, misdelivery, returns, or additional carrier charges caused by an incorrect or incomplete address, a missing unit number, or delivery changes requested directly through the carrier.

If you spot an address error, email us right away. Once an order enters fulfillment or transfers to the carrier, the address usually can't be changed.

Order Verification

Some orders get a quick second look before shipping, usually when the billing and shipping details don't line up or something on the order needs confirming. If that happens, we'll reach out by email.

If an order can't be completed, it's refunded to the original payment method.

Tracking

Tracking is provided on every shipped order. Activity may not update immediately after a label is created. Transit begins at the first carrier scan.

Shipping Delays

Carrier transit times are estimates and are not guaranteed unless the selected service specifically states otherwise. Weather, customs processing, holidays, transportation interruptions, and high carrier volume can all cause delays outside our control.

Contact Us

Shipping questions, address corrections, or delivery concerns:
info@lukezionjewelry.com
Monday–Friday, 7 AM – 5 PM PST

By placing an order with Luke Zion Jewelry, you confirm that your shipping information is accurate and complete and that you agree to this Shipping Policy. For returns, refunds, and cancellations, please see our Refund Policy.