FAQ
Have questions? We have answers.
Brand
What is Luke Zion Jewelry about?
What is Luke Zion Jewelry about?
In November 2019 Luke, Dennis’s first son was born, which propelled Dennis to started his new business venture focusing on sterling silver chains. In November 2021 Zion, Dennis's second son was born Our mission is simple: to provide you with the highest quality sterling silver jewelry. Our jewelry is made from genuine sterling silver, so you don't have to worry about authenticity. Enjoy the beauty of silver jewelry, without the hassle of uncertainty. Please visit our About Us page
Why is Luke Zion Jewelry superior to its competitors?
Why is Luke Zion Jewelry superior to its competitors?
Luke Zion Jewelry sets itself apart from competitors through unparalleled customer service and a stunning collection of unique sterling silver chain designs. With thousands of 5-star reviews, Luke Zion Jewelry is your ultimate shopping destination.
How long has Luke Zion Jewelry been in business?
How long has Luke Zion Jewelry been in business?
Luke Zion Jewelry was established in January 2020.
Product
Is Luke Zion Jewelry real sterling silver?
Is Luke Zion Jewelry real sterling silver?
All of Luke Zion Jewelry is crafted from sterling silver and Our sterling silver consists of 92.5% pure silver.
Can I get my Luke Zion Jewelry pieces wet?
Can I get my Luke Zion Jewelry pieces wet?
Absolutely, feel free to get your chain wet. Just make sure to promptly dry it with a cloth towel. To maintain its shine and durability, keep it away from harsh chemicals. A sterling silver polishing cloth will also help after its dry.
How to remove tarnish from sterling silver?
How to remove tarnish from sterling silver?
Here are a few ways to clean your sterling silver jewelry. Please visit our blog
How should I store & protect my jewelry?
How should I store & protect my jewelry?
To keep your sterling silver in good condition, store it in the zip lock bag it comes with and keep it in a cool, dry place. You can also use anti-tarnish strips to absorb moisture and pollutants that can cause tarnishing.
Orders + Shipping
How long does it take to receive my order ?
How long does it take to receive my order ?
All orders are shipped within 1-3 business days Monday - Friday 7am - 5pm PST. Once its shipped, it can take anywhere from 3-7 business days to receive it.
How do I cancel my order?
How do I cancel my order?
Depending on the status of your order, it may be possible to cancel the order. Please email info@lukezionjewelry.com
Returns
What is your return policy?
What is your return policy?
Here you will find all the details on the return policy. Please visit our return policy page.
How can I start a return?
How can I start a return?
If for any reason you are dissatisfied within 7 days after the item has been delivered, we will gladly issue a full refund, as long as the merchandise has not undergone any noticeable changes. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send email to info@lukezionjewelry.com to begin the process and get full details.